Punchie, that was not the impression that I got but you are obviously speaking from experience. Adam is correct about Minto. I have picked up vehicles from there and even the tow truck drivers have commented on it.
I used to work for Post most recently at Chullora. Not a lot was damaged there but it did happen. Packaging needs to be pretty robust as the machine tends not to take prisoners. Don't complain too much. At least they found yours.
Geoff.